Simple question, what’s more important speed or precision?
On the one hand, we live in a world where, increasingly, we expect everything to happen in the blink of an eye. Especially where I live, in NYC, where the city literally never sleeps and we’d rather chew glass than wait for anything.
Let’s face it, we live in a just-in-time world and economy.
And, the rapid decrease in free time is leading people to place a higher value on products and services that, in some way shape or form, give them back some time.
Time is now considered a more precious asset than money.
But, here’s the thing. Getting what you want delivered in hyperspeed may give you back a chunk of your time, but there’s also an evil underbelly. It’s also far more likely that the quality of what you get will decrease as the time needed to get it decreases. Not always, but often enough label the effect a loose rule.
And, if you are on the manufacturing or service provider side, the pressure to deliver faster often wars with your desire to “do the job right.” And, that leads to morale and job satisfaction issues, which in turn leads to a higher error rate, even more sucky stuff delivered at breakneck speed and job stress.
So, what’s the answer?
Do we make a conscious effort to dial back the pace in the hopes that we’ll end up being able to give or get a better, more satisfying product?
Has getting an okay product yesterday now become more valuable than getting a great product tomorrow?
Or, does it depend on the product, service and he context we’re talking about?
Put another way…
Is there still room for a Big Mac in a minute and a carmelized-onion Kobe burger in an hour?
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