http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/ Entrepreneurship, marketing, personal devlelopment Thu, 18 Mar 2010 06:20:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-13676 Tweet, Tweet, Tweet « Why Public Health Tue, 09 Mar 2010 04:52:55 +0000 http://jonathanfields.com/blog/?p=310#comment-13676 [...] improve their customer service relationships when I stumbled upon this blog entry about how JetBlue was using Twitter. I thought it was pretty fascinating and not just because the article started with a William [...] [...] improve their customer service relationships when I stumbled upon this blog entry about how JetBlue was using Twitter. I thought it was pretty fascinating and not just because the article started with a William [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-10966 Case Study in Social Media Jet Blue « Andreahoang's Blog Wed, 09 Dec 2009 08:28:10 +0000 http://jonathanfields.com/blog/?p=310#comment-10966 [...] backfires to the social media plan that Jet Blue currently uses, one of them was reported by Jonathan Fields, in finding the behavior of Jet Blue a bit spooky that they would be monitoring the social networks [...] [...] backfires to the social media plan that Jet Blue currently uses, one of them was reported by Jonathan Fields, in finding the behavior of Jet Blue a bit spooky that they would be monitoring the social networks [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-9009 JetBlue have the most efficient customer service team in the world? « What 3Sixty Knows… Tue, 15 Sep 2009 13:37:51 +0000 http://jonathanfields.com/blog/?p=310#comment-9009 [...] have the most efficient customer service team in the world? By Jo Weston Is JetBlue using Twitter to spy on its customers? This guy reckons JetBlue are stalking him on Twitter, either way, hats off to them for going the [...] [...] have the most efficient customer service team in the world? By Jo Weston Is JetBlue using Twitter to spy on its customers? This guy reckons JetBlue are stalking him on Twitter, either way, hats off to them for going the [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-7970 My Q&A with Biz Stone, the co-founder of Twitter « prototypo Mon, 06 Jul 2009 16:59:21 +0000 http://jonathanfields.com/blog/?p=310#comment-7970 [...] Putting in humanity (via Jonathan Fields) [...] [...] Putting in humanity (via Jonathan Fields) [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-7793 Website Marketing Guy Thu, 18 Jun 2009 20:16:39 +0000 http://jonathanfields.com/blog/?p=310#comment-7793 Wow, that is an interesting perspective! I never thought of companies using twitter to watch customers, but what a great idea for brand management if your a company that is on the edge of gossip Wow, that is an interesting perspective! I never thought of companies using twitter to watch customers, but what a great idea for brand management if your a company that is on the edge of gossip

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-7736 Tweet, Tweet, Tweet « garettng.com Tue, 09 Jun 2009 17:01:14 +0000 http://jonathanfields.com/blog/?p=310#comment-7736 [...] improve their customer service relationships when I stumbled upon this blog entry about how JetBlue was using Twitter. I thought it was pretty fascinating and not just because the article started with a William [...] [...] improve their customer service relationships when I stumbled upon this blog entry about how JetBlue was using Twitter. I thought it was pretty fascinating and not just because the article started with a William [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-6724 Steven Leung Fri, 30 Jan 2009 06:11:16 +0000 http://jonathanfields.com/blog/?p=310#comment-6724 That's a great insight into how companies are doing social media marketing. It's a little unnerving that a corporate entity wants to have a conversation with you, but it's the people that make it work. It's a fine line between authenticity and too much information. That’s a great insight into how companies are doing social media marketing. It’s a little unnerving that a corporate entity wants to have a conversation with you, but it’s the people that make it work. It’s a fine line between authenticity and too much information.

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-6350 Social Media Twitter | MediaStory Fri, 19 Dec 2008 18:17:17 +0000 http://jonathanfields.com/blog/?p=310#comment-6350 [...] that you have. Corporate identities are on Twitter, too, to connect with customers (some say to “spy on customers”). Go to twitter.com to read the rules of the [...] [...] that you have. Corporate identities are on Twitter, too, to connect with customers (some say to “spy on customers”). Go to twitter.com to read the rules of the [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-5978 Drive-By Book Reviews: Tribes & Tactical Transparency | Awake At The Wheel | Personal Growth | careers | entrepreneurship | health & happiness Fri, 07 Nov 2008 12:26:03 +0000 http://jonathanfields.com/blog/?p=310#comment-5978 [...] tapping technology to open up new lines of communication with their customers. (Fair disclosure, my experience with JetBlue and twitter is also mentioned in the [...] [...] tapping technology to open up new lines of communication with their customers. (Fair disclosure, my experience with JetBlue and twitter is also mentioned in the [...]

]]> http://www.jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/#comment-5556 Smart Marketing from JetBlue « Dilbert is Funny for a Reason Wed, 08 Oct 2008 23:22:43 +0000 http://jonathanfields.com/blog/?p=310#comment-5556 [...] back to Twitter. I really was intrigued at getting a chance to meet their team in person here in Reston and see [...] [...] back to Twitter. I really was intrigued at getting a chance to meet their team in person here in Reston and see [...]

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